Shipping & Returns

Customer-Initiated Order Cancellations/Changes

Please review your order carefully before submitting payment, including product selections, quantities, shipping information, and promotional codes.

Credit card processing fees are charged to Pure & Clean Vision LLC when an order is processed. Our merchant services provider does not refund these fees when a transaction is subsequently refunded.

For customer-requested cancellations resulting from ordering errors, forgotten promotional codes, duplicate orders, or other changes requested by the customer, a cancellation fee equal to the original, nonrefundable credit card processing expenses may be assessed.

Where permitted by applicable law, payment card network rules, and our merchant processing agreement, this fee will be deducted from the customer's refund.

Customers are encouraged to contact Pure & Clean Vision before placing a replacement order, as we may be able to modify an existing order without canceling the transaction.

Cancellation fees will not apply to errors made by Pure & Clean Vision or circumstances in which a full refund is required by law or applicable payment card rules.

Shipping

Orders placed at pc.vision ship from our Nixa, Missouri location. Shipping charges are calculated at checkout based on your order and delivery address. Please make sure your shipping address is complete and accurate before submitting payment, as we are not responsible for orders delivered to an incorrect address supplied by the customer.

Please inspect your shipment upon delivery. If any item arrives damaged, or you believe your order is incorrect or incomplete, contact us right away using the information below.

Product Return Policy

The Supplier's Return Policy for damaged or expired products is within 5 business days from the date of delivery to your address. For further information, contact info@pc.vision.

We offer a 14-day satisfaction guarantee from the date of purchase for Pure&Clean Vision HOCl Liquid Products, including Daily Lid Prep, Hand Prep, and Equipment & Surface Prep, from Pure & Clean Vision, LLC. If you are not completely satisfied with your purchase, please contact us with your order number and details about the product you wish to return. You must return any unopened product along with your original receipt. The customer is responsible for return shipping costs.

We will replace the product with the same or an equal valued product (shipping and handling fees apply to replacement orders regardless of Member Incentive Program status or otherwise), issue a store credit, or refund your money.

Website orders paid with a credit card will receive a store credit, or the return amount will be refunded to your credit card. All credit or debit card refunds are subject to adjustment for any non-refundable card processing fees charged to Pure & Clean Vision, LLC, where allowed by law.

Direct orders paid by check or funds transfer will be refunded by check within four weeks of receiving the returned product, subject to any fees charged to Pure & Clean Vision LLC for processing, mailing or otherwise, where allowed by law.

Any refund will be limited to the invoiced amount for the product returned to us, excluding shipping and handling.